Shipping Policy

Last updated: August 23, 2026

At Evofar, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, promotional campaigns, holidays, or other exceptional circumstances, processing may take longer. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

2. Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• Spain: approximately 2–5 business days.

• European Union: approximately 3–7 business days.

• United Kingdom: approximately 3–8 business days.

• United States and Canada: approximately 5–10 business days.

• Other international destinations: approximately 7–15 business days.

Delivery estimates are approximate and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The available shipping methods and applicable charges may vary depending on your delivery address, order size, product availability, and destination.

If free shipping is available for a particular product, promotion, or destination, the applicable conditions will be clearly displayed on our website.

4. Order Tracking

When tracking is available for your shipping method, we will provide tracking information after your order has been dispatched.

You can use the tracking information provided to follow the progress of your shipment through the relevant shipping carrier.

Please allow some time for tracking information to become active after the parcel has been shipped.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Evofar is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.

6. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, VAT, or other charges may apply depending on the destination country and local regulations.

Where such charges are not included in the price or shipping fee displayed at checkout, they may be the responsibility of the customer.

Customers are responsible for complying with applicable import requirements in their country.

7. Delayed Shipments

Although we work with shipping carriers to ensure timely delivery, delays can occasionally occur.

Possible causes include:

• Severe weather.

• Public holidays.

• Customs processing.

• Carrier operational delays.

• Incorrect or incomplete delivery information.

• High shipping volumes.

• Other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer service team with your order number so that we can assist you.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building reception, or other locations where the carrier may have left the package.

If you still cannot locate the package, contact us as soon as possible with your order number and tracking information.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

We may request photographs of the package, shipping label, and damaged product to help us investigate the issue and determine the appropriate resolution.

10. Contact Us

If you have questions about shipping, delivery, or your order, please contact Evofar through the contact information provided on our website.

When contacting us, please include your order number whenever possible so that we can assist you efficiently.

Evofar Customer Support
Website: Evofar
Email: support@evofar.com
Business address: 18 Rue du Lutin, Angers, 49100, France

We aim to provide clear and accurate shipping information and to keep customers informed throughout the delivery process.