Return and Refund Policy
Last updated: August 23, 2026
At Evofar, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the product and receive a refund, subject to the conditions below.
1. Returns
You may request a return if:
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The product you received is damaged or defective.
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You received an incorrect product.
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The product does not match the description provided on our website.
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You simply changed your mind, provided that the product is eligible for return and meets the conditions below.
To be eligible for a return, the product must generally be:
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Unused and in its original condition.
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In its original packaging, where applicable.
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Returned with all original accessories, tags, manuals, or other items included with the order.
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In a condition suitable for resale.
Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, or other applicable restrictions. Any such restrictions will be clearly indicated on the relevant product page.
2. How to Request a Return
Before sending any product back, please contact our customer support team and provide:
Please do not send products to an address without first contacting us and receiving return instructions.
After reviewing your request, we will provide you with the appropriate return instructions.
3. Return Shipping
If the return is due to a defective, damaged, incorrect, or materially misrepresented product, Evofar will review the situation and, where applicable, cover the reasonable return shipping costs.
For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for the return shipping costs, unless otherwise stated on the product page or agreed with our customer service team.
4. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
If a returned product does not meet the return conditions, we may be unable to issue a full refund. In such circumstances, we will contact you with further information.
5. Damaged, Defective, or Incorrect Orders
Please contact us as soon as possible if your order arrives damaged, defective, or contains an incorrect product.
To help us resolve the issue quickly, we may ask you to provide photographs or other evidence showing the condition of the product and its packaging.
After reviewing the information, we may offer an appropriate solution, which may include a replacement, refund, or other resolution where applicable.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to cancel the order before it has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.
7. Exchanges
If you would like to exchange a product, please contact our customer service team before returning it.
Depending on product availability and the circumstances of the request, we may offer an exchange or ask you to return the original product and place a new order.
8. Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights available to you under the laws applicable to your purchase.
Where applicable, customers may have statutory rights regarding defective, faulty, or incorrectly described products, as well as other consumer protections.
9. Contact Us
If you have any questions about returns, refunds, cancellations, or your order, please contact Evofar through the contact information provided on our website.
When contacting us about an order, please include your order number so that we can assist you more efficiently.
Evofar Customer Support
Website: Evofar
Email: support@evofar.com
Business address: 18 Rue du Lutin, Angers, 49100, France
We aim to provide clear and transparent information and to resolve customer concerns as quickly and fairly as possible.
